Delivery Information

Home and Site Delivery Procedure

Lead times are normally 5 to 10 working days for stocked items, Sometimes this can be sooner depending on stock location.
(If you place your order without checking stock levels with us we will will always call the customer to check if there is an alternative product or if you are happy to wait.)

Deliveries are mainly covered between Monday to Friday 7am – 6pm.

Once a Customer has ordered:

  • Customers will be contacted by our transport team to confirm address details and delivery requirements, This call is within 48Hrs from placing your order. If we have been unable to make contact you will be sent a message to contact us. If we have to transfer items then you will receive a second call once these items have landed and are ready for delivery. 

  • Customers can request a proposed delivery date and our transport team will always do their best to meet the customers requirements. Once a delivery date has been agreed you will receive a text message confirming.

  • Day of Delivery/ Day before
    Transport team / Driver will call or txt prior arrival.

  • Driver Arrival: The driver delivers to kerbside to the nearest access point, the driver will be happy to help and assist with the customer or customer’s assistant with goods into a downstairs / ground floor room of choice or into the ground floor garage or foyer.

    (Please note: The driver is the only person delivering your goods so this means you will need to arrange assistance meaning 1 or more able persons to move your goods into the location from the vehicle at kerbside, Worktops are very heavy items and you must make sure you have means to assist the driver with your delivery, We don’t offer a two person delivery service.)

  • VERY IMPORTANT NOTICE: Even though we do our very best, Please leave room for error, we advise you not to book a fitter or trades person or remove any of your fixtures or fittings before you have received your worktops and checked they in new condition and all parts are accounted for as replacements and follow on items will take time to sort out.

 We cannot be held accountable for loss, damage or time schedules which are out of our control. 

This notice is in best interests of all our customers as we want our customers to have the very best possible experience when ordering from us. This notice will also appear on the 1st and 2nd order correspondence to all customers.

More details about delivery can be found on our terms and conditions page.

ONLINE INTERACTIVE WORKTOP DELIVERY MAP

ZONE1 AREA £35.00 inc vat

IP1, IP2, IP3, IP4, IP5, IP6, IP7, IP8, IP9, IP10, IP11, IP12, IP13, IP14, IP15, IP16, IP17, IP18, IP19, IP20, IP21, IP22, IP23, IP29, IP30, IP31, IP32, IP33

CO1, CO2, CO3, CO4, CO5, CO6, CO7, CO8,CO9, CO10, CO11, CO12, CO13, CO14, CO15, CO16.

ZONE2 AREA £45 inc vat
AL, B1, B2, B3, B4, B5, B6, B7, B8, B9, BA, BB, BD, BH, BL, BN,
BR, BS, CA, CB, CF, CH, CM, CR, CT, CV, CW,
DA, DE, DH, DL, DN, DT, DY, E1, E2, E3, E4, E5, E6, E7, E8, E9,
EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG,
IP24, IP25, IP26, IP27, IP28, KT,
L1, L2, L3, L4, L5, L6, L7, L8, L9, LA, LD, LE, LL,  LN, LS, LU,
M1, M2, M3, M4, M5, M6, M7, M8, M9, ME, MK,
N1, N2, N3, N4, N5, N6 N7,N8, N9, NE, NG, NN, NP, NR, NW,
OL, OX, PE, PL, PO, PR, RG, RH, RM, SA, SE, SG, SK, SL, SM,
SN, SO, SP, SR, SS, ST, SW, SY, TA, TF,TQ, TN, TR,  TS, TW, UB,
W1, W2, W3, W4, W5, W6, W7, W8, W9, WA, WC, WD,
WF, WN, WR, WS, WV, YO.

ZONE3 AREA £65 inc vat
AB, DD, DG, EH, FK, G, HS, KY, ML,TD

ZONE4 AREA £90 inc vat
N IRELAND BT POSTCODES ONLY

Our deliveries are carried out by a specialist worktop courier and all products are handled with care from the warehouse right through to delivery completion.

We are dedicated to ensure that your kitchen worktops arrive to you in perfect condition and on time.

We are able to deliver most items from 5 Day  to 10 Days there are some parts of the UK that we cannot deliver to. With this in mind it is advisable to give us a call before proceeding with your online order so we can check delivery areas for you. Also please see our costs for delivery areas above.

Avoid Disappointment

To avoid disappointment we strongly advise all clients against booking of tradesmen for installations or removal of existing fixtures and fittings until goods have been received in a satisfactory condition, as due to circumstances out of our control such as traffic accidents and breakdowns to damaged items in transit etc do occur and will delay your delivery.

We cannot and will not take any responsibility for delays caused by incidents out of our control. BUT please be assured we will do our upmost to rectify any problems that may occur during the delivery period.

OTHER IMPORTANT DELIVERY INFORMATION YOU NEED TO KNOW

Click here to read our terms and conditions