Home and Site Delivery Procedure
Lead times are normally 5 to 10 days on stocked items
Sometimes this can be sooner depending on stock location.
(If there is no stock we will call the customer to check if there is an alternative product)
Deliveries are covered between Monday to Friday 7am – 5pm
When a Customer Orders:
Customers will be notified with an estimated delivery date when Ordering ( 5 – 10 days)
Customers will be notified with a proposed delivery date normally within 48hrs of ordering
Day of Delivery:
Driver will call or txt prior arrival.
Driver Arrival: The driver delivers to kerbside to the nearest access point, the driver will be happy to help and assist with the customer or customer’s assistant with goods into a downstairs / ground floor room of choice or into the ground floor garage or foyer.
(Please note: The driver is the only person delivering your goods so this means you will need to arrange assistance meaning 1 or more able persons to move your goods into the location from the vehicle at kerbside)
VERY IMPORTANT NOTICE: Even though we do our very best, Please leave room for error, we advise you not to book a fitter or trades person or remove any of your fixtures or fittings before you have received your worktops and checked they in new condition and all parts are accounted for as replacements and follow on items will take time to sort out.
We cannot be held accountable for loss, damage or time schedules which are out of our control.
This notice is in best interests of all our customers as we want our customers to have the very best possible experience when ordering from us. This notice will also appear on the 1st and 2nd order correspondence to all customers.
More details about delivery can be found on our terms and conditions page.
ONLINE INTERACTIVE WORKTOP DELIVERY MAP
ZONE1 AREA £25.00 inc vat
IP1, IP2, IP3, IP4, IP5, IP6, IP7, IP8, IP9, IP10, IP11, IP12, IP13, IP14, IP15, IP16, IP17, IP18, IP19, IP20, IP21, IP22, IP23, IP29, IP30, IP31, IP32, IP33
CO1, CO2, CO3, CO4, CO5, CO6, CO7, CO8,CO9, CO10, CO11, CO12, CO13, CO14, CO15, CO16.
ZONE2 AREA £40 inc vat
AL, B1, B2, B3, B4, B5, B6, B7, B8, B9, BA, BB, BD, BH, BL, BN,
BR, BS, CA, CB, CF, CH, CM, CR, CT, CV, CW,
DA, DE, DH, DL, DN, DT, DY, E1, E2, E3, E4, E5, E6, E7, E8, E9,
EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG,
IP24, IP25, IP26, IP27, IP28, KT,
L1, L2, L3, L4, L5, L6, L7, L8, L9, LA, LD, LE, LL, LN, LS, LU,
M1, M2, M3, M4, M5, M6, M7, M8, M9, ME, MK,
N1, N2, N3, N4, N5, N6 N7,N8, N9, NE, NG, NN, NP, NR, NW,
OL, OX, PE, PL, PO, PR, RG, RH, RM, SA, SE, SG, SK, SL, SM,
SN, SO, SP, SR, SS, ST, SW, SY, TA, TF,TQ, TN, TR, TS, TW, UB,
W1, W2, W3, W4, W5, W6, W7, W8, W9, WA, WC, WD,
WF, WN, WR, WS, WV, YO.
ZONE3 AREA £60 inc vat
AB, DD, DG, EH, FK, G, HS, KY, ML,TD
ZONE4 AREA £90 inc vat
N IRELAND BT POSTCODES ONLY
Our deliveries are carried out by a specialist worktop courier and all products are handled with care from the warehouse right through to delivery completion.
We are dedicated to ensure that your kitchen worktops arrive to you in perfect condition and on time.
We are able to deliver most items from 5 Day to 10 Days there are some parts of the UK that we cannot deliver to. With this in mind it is advisable to give us a call before proceeding with your online order so we can check delivery areas for you. Also please see our costs for delivery areas above.
To avoid disappointment we strongly advise all clients against booking of tradesmen for installations or removal of existing fixtures and fittings until goods have been received in a satisfactory condition, as due to circumstances out of our control such as traffic accidents and breakdowns to damaged items in transit etc do occur and will delay your delivery.
We cannot and will not take any responsibility for delays caused by incidents out of our control. BUT please be assured we will do our upmost to rectify any problems that may occur during the delivery period.
OTHER IMPORTANT DELIVERY INFORMATION YOU NEED TO KNOW