Unit 1 Dencora Business Centre, 36 White House Rd, Ipswich, Suffolk, IP1 5LU

Our opening times; 

Monday – Friday 8:30am till 5pm

Call us  01473 748 312

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our delivery prices can be found on our Delivery Page. Please click here to find out what the delivery price is for your postcode.

Unlike other website on the internet we do not charge per worktop. You will pay one delivery fee no matter how many worktops you order.

 

Which payment methods are accepted in the Online Shop?

We can accept Visa, Visa debit,  Mastercard, Barclay Card and Bank Transfers.

When purchasing through our website you will be redirected to sagepay secure encrypted payment page before you can input any card details, this ensures that your card details cannot be intercepted or saved.

We can take your order and payment over the phone using our secure sage pay moto account which enables us to manually input your details into sagepays secure system, no card data is saved on any of our sytems.

How long will delivery take?

Rule of thumb normally 2 – 5 days in most areas, however at the moment due to the pandemic we are quoting delivery times 1 to 2 weeks. We will give you notice 1 day before your delivery and then on the delivery day the driver will call up to 1hr before arrival.

How secure is shopping in the Online Shop? Is my data protected?

When purchasing through our website you will be redirected to sagepay secure encrypted payment page before you can input any card details, this ensures that your card details cannot be intercepted or saved.

We can take your order and payment over the phone using our secure sage pay moto account which enables us to manual input your details into sagepays secure system, no card data is saved on any of our sytems.

What exactly happens after ordering?

Once you have placed an order we will confirm back with you by email or phone.

On the delivery day the driver will call up to 1hr prior to delivery, because of the weight and length of the product and the pandemic situation the driver is delivering kerbside only and you will need at least 2 persons assistance to carry your worktops on the delivery day.

Do I receive an invoice for my order?

We will provide you with a vat invoice which will be sent to your email you have inputted. If you have registered on our site then you can also login and print your invoice from your control panel.

Send us an email