PURCHASES
Making a purchase could not be easier. Just browse our store,
and add any items that you wish to buy into the shopping cart.
After you have finished your selection, click on 'Checkout' and
you will be asked for a few details that we need to be able to
complete the order. or telephone your order through to us.
PAYMENTS
You can make your payment by credit or debit card. We accept
Visa and Mastercard and most UK bank debit cards.
We may not be able to accept your order, or part of your order,
due to one of the following reasons:
1. Authorisation of your payment failed.
2. We made a pricing or product description error.
3. Item or items are out of stock or discontinued.
ORDERS
When confirmation of order is received, this is to indicate that
we have received your order. It does not indicate that a
contract exists between us. Sometimes with payment systems there
are price discrepancies or mistakes or the system has failed or
a mistake in the input of numerals on to a system. We will
indicate acceptance of your order when we call you by phone to
confirm your order with you. We have included this term to
protect us in the case that a mistake has been made in pricing,
we have inadvertently under-priced goods, or we are no longer
able to supply a particular product for some reason. In the case
of a change of price, we will always contact you before delivery
to ensure that the price is acceptable, If it is not we will
cancel the order.
If there are any problems with an order, you'll be contacted by
email or telephone to inform you of the problem.
TAX CHARGES
The prices shown on this site
include VAT at 17.5%.
BACK ORDERS
If
your item is not in stock, we will back order for you. You will
always be emailed or called by telephone with the option to
cancel your order if you would rather not wait.
DELIVERIES
PLEASE
NOTE: FOR ALL DELIVERIES THERE MUST BE AN ABLE-BODIED PERSON ON
SITE TO ASSIST THE DRIVER WITH THE WORKTOPS ON THE DELIVERY
DAY. WE CANNOT GIVE A SPECIFIC TIME OF DAY. THE DRIVERS
OPERATE BETWEEN 7AM TO 6PM.
Delivery is normally 2 - 10
working days on all products, Monday – Friday between 7am and
6pm
If there is likely to be problems with access please inform us
by telephone at the time of order as your goods will most likely
be delivered using an articulated vehicle.
We will call and advise you the date of delivery shortly after
your order, normally the next working day. The driver will try
to call you on the date given about 30 minutes before delivery.
However, depending on mobile signal in some areas this may not
be possible.
A responsible person will be
required to sign for and inspect the goods on arrival. Goods
will not be left without a signature. If goods are signed for as
"unchecked" no claim can be entered into.
ACCESS FOR DELIVERY LORRIES
Delivery shall take place
kerbside at the address supplied by the customer. It is the
responsibility of the customer to assist in unloading the goods
at the point of delivery and accommodate the goods in to the
address by way of two able-bodied assistants. Deliveries are
mostly transported on an articulated lorry. It is the
responsibility of the customer to notify us if there is
inadequate turning, If we find that we cannot gain access to the
delivery address or park within a safe and practical distance, a
failed delivery charge will be applied to the customer.
FAILED DELIVERY
If a delivery is made to an
address and no one is available to accept delivery, we reserve
the right to charge for any incurred additional delivery charges
either to the delivery address or back to the warehouse for
restock. Charges are £49 for redelivery and 25% of the value of
goods to restock.
DELIVERY PRICES
All prices include VAT -
delivery is charged at £29.00 per complete order for worktops or
accessories.
Please note that a £15 surcharge applies to single length or
single item orders.
NEXT
DAY DELIVERY FOR WORKTOPS
Next day delivery for worktops
only applies if these 3 things are true, 1.The order is placed
before 11am by telephone, 2. We have the stock, 3. The driver is
in your area the next day.
CANCELLATIONS
To cancel your order or part
order you must contact us in writing or telephone with your
order reference number, which must reach us 24hrs before your
delivery date, orders are sometimes processed immediately after
they've been placed so we may have already made arrangements
for it to be sent when you cancel it. If this is the case then
we can't always stop the order from being despatched, despatched
meaning already loaded on to the lorry in an allocated place to
coincide with the route planned for the next day of deliveries,
Please note if this is the case there will be a re stock
handling fee of 25% of the value of the returned goods or
handling the goods back to stock.
CREDIT CARD SECURITY AND PRIVACY REPORT
When the order is placed on our
website through our shopping cart the payment section is handled
by Sagepay which uses encryption. We do not hold or save credit
card numbers or any other financial data in our system s– each
transaction requires the entry of a valid credit card number
before it is processed. No data is transmitted in clear text
between any web site during the payment process.
the card is then authorized, we have to process the order before
we can claim the payment.
This website does collects personal information about you when
you register an account.
We ask you for details about yourself because we want to ensure
that we give you a service of the highest standards.
The information you give us is not traded or sold on to other
companies.
We take customer privacy seriously and DO NOT share customer
information.
This site does NOT store credit card information.
RETURNS AND REFUND POLICY:
Contact us within 7 days of receipt if your product is faulty by
phone or email.
We will replace any item with a manufacturer fault within the
guarantee at no cost to the buyer. please note we cannot issue
an exchange or refund until we have recieved the goods back and
inspected them.
If you have changed your mind and want to cancel the order for
any reason there will be a will be a re stock handling fee of
25% of the value of returned goods, If collected by us
there will be a further handling fee of £49.00, Or if you prefer
to use your own carrier call us for information were to ship
back the item, The returned product must be in the original
packaging and all parts accounted for before we issue a refund.
PLEASE NOTE: If the product has been opened we cannot refund the
items.
PLEASE NOTE: If you have over ordered we cannot refund the
items.
CONDITIONS OF USE:
By using this website you agree
to be bound by the following conditions of use. If you do not
wish to be bound by these conditions, then please do not use the
site.
This site is virus free. You must agree that you will not make a
claim for damages as a result from using this website. The
owners of this website operate to the highest standards and do
not believe that using this website can cause loss or damage to
your PC.
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