TERMS, CONDITIONS & PRIVACY POLICY

PURCHASES
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. or telephone your order through to us.

PAYMENTS
You can make your payment by credit or debit card. We accept Visa and Mastercard and most UK bank debit cards.

We may not be able to accept your order, or part of your order, due to one of the following reasons:

1. Authorisation of your payment failed.

2. We made a pricing or product description error.

3. Item or items are out of stock or discontinued.

ORDERS
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Sometimes with payment systems there are price discrepancies or mistakes or the system has failed or a mistake in the input of numerals on to a system. We will indicate acceptance of your order when we call you by phone to confirm your order with you. We have included this term to protect us in the case that a mistake has been made in pricing or availability, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In case this occurs, we will always contact you before delivery to ensure that the price or product is acceptable, If it is not we will cancel the order.
If there are any problems with an order, you'll be contacted by email or telephone to inform you of the problem.

BACK ORDERS
If your item is not in stock, we will back order for you. You will always be emailed or called by telephone with the option to cancel your order if you would rather not wait.

DELIVERIES
PLEASE NOTE:  FOR DELIVERIES OF WORKTOPS THE CUSTOMER MUST PROVIDE ASSISTANCE TO HELP UNLOAD THE WORKTOP OR WORKTOPS OFF THE LORRY ON THE DELIVERY DAY, WE CANNOT GIVE A SPECIFIC TIME OF DAY. 
THE DRIVERS OPERATE BETWEEN 7AM TO 6PM.

Delivery is normally 2 - 10 working days on all products, Monday – Friday between 7am and 6pm, How ever we do not cover all areas of Scotland, England and Wales, Please call us for information on areas we do not cover.
If there is likely to be problems with access please inform us by telephone at the time of order as your goods will most likely be delivered using a 30ft vehicle.  
We will call and advise you the date of delivery shortly after your order, normally the next working day. The driver will try to call you on the date given about 30 minutes before delivery. However, depending on mobile signal in some areas this may not be possible.
A responsible person will be required to sign for and inspect the goods on arrival. Goods will not be left without a signature. If goods are signed for as "unchecked" no claim can be entered into.

ACCESS FOR DELIVERY LORRIES
Delivery shall take place kerbside at the address supplied by the customer. It is the responsibility of the customer to provide an assitant to assist in unloading the goods at the point of delivery. Deliveries are mostly transported on a 30ft lorry. It is the responsibility of the customer to notify us if there is inadequate turning, If we find that we cannot gain access to the delivery address or park within a safe and practical distance for you the customer and the driver, a failed delivery charge will be applied to the customer. see below for details.
 

FAILED DELIVERY
If a delivery is made to an address and no one is available to accept delivery, we reserve the right to charge for any incurred additional delivery charges either to the delivery address or back to the warehouse for restock. Charges are £49 for redelivery and 25% of the value of goods to restock.

DELIVERY PRICES
All prices include VAT - Normal delivery is charged at £29 per complete order for worktops or accessories.
Please note that a £15 surcharge applies to single length or single item orders.

NEXT DAY DELIVERY FOR WORKTOPS
Next day delivery  for worktops only applies if these 3 things are true,  1.The order is placed before 11am by telephone, 2. We have the stock, 3. The driver is in your area the next day.

CANCELLATIONS
To cancel your order or part order you must contact us in writing or telephone us with your order reference number, which must reach us 24hrs before your delivery date, orders are sometimes processed immediately after they've been placed so we may have already  made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being despatched, despatched meaning already loaded on to the lorry in an allocated place to coincide with the route planned for the next day of deliveries, Please note if this is the case there will be a re stock handling fee of 25% of the value of the returned goods or handling the goods back to stock.

CREDIT CARD SECURITY AND PRIVACY REPORT
When the order is placed on our website through our shopping cart the payment section is handled by Sagepay which uses encryption. We do not hold or save credit card numbers or any other financial data in our system s– each transaction requires the entry of a valid credit card number before it is processed. No data is transmitted in clear text between any web site during the payment process.
the card is then authorized, we have to process the order before we can claim the payment.
This website does collects personal information about you when you register an account.
We ask you for details about yourself because we want to ensure that we give you a service of the highest standards.
The information you give us is not traded or sold on to other companies.
We take customer privacy seriously and DO NOT share customer information.
This site does NOT store credit card information.

RETURNS AND REFUND POLICY:
Contact us within 7 days of receipt if your product is faulty by phone or email.
We will replace any item with a manufacturer fault within the guarantee at no cost to the buyer. please note we cannot issue an exchange or refund until we have recieved the goods back and inspected them.

If you have changed your mind and want to cancel the order for any reason there will be a will be a re stock handling fee of 25% of the value of returned goods, If collected by us there will be a further handling fee of £49.00, However this is not always possible and therefor you will be required to arrange the returns and ship back the items at your own exspense, before returning the goods you must call us for information where to ship back the item, The returned product must be in the original packaging and all parts accounted for and in the same condition as it left us before we issue a refund, only then you will be refunded the cost of the items minus 25% for restock, not including the origonal delivery charge.

PLEASE NOTE: If the product has been opened we cannot refund the items.
PLEASE NOTE:  If you have over ordered we cannot refund the items.

CONDITIONS OF USE:
By using this website you agree to be bound by the following conditions of use. If you do not wish to be bound by these conditions, then please do not use the site.

This site is virus free. You must agree that you will not make a claim for damages as a result from using this website. The owners of this website operate to the highest standards and do not believe that using this website can cause loss or damage to your PC.

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Postal Address:

Dean Taylor
Kitchen Worktops Online
97 Spenser rd
Ipswich
Suffolk
IP16HP